MESSAGING FEATURE
Role: Product Designer
The Challenge: Users wanted to send messages to custom groups. Users could only send a message to a single client or a group message to the current clients that checked in to their class.
Resolution: Create a messaging system where users can send individual or custom group messages - easy as sending a text message or email. This will eliminate users having to rely on multiple messaging systems outside of the platform.
ABOUT THE COMPANY: GO SESH is a SaaS booking platform designed to empower entrepreneurial trainers to host classes anywhere in the world. The platform provides custom features to grow trainer's and teacher's personal businesses. I learned to wear many hats with this opportunity - starting with Content Creative & Marketing, to personal client relations as an Account Manager, to growing as the Product Designer for the platform.
User Flow
I worked directly with the Creative Director with this project.
Tools: Google Doc
I started getting feedback about multiple roadblocks the users were running into with the messaging feature. I asked the users about their issues, suggestions, and if they had any examples to compare to. I spoke to the team about the results.
This was a big project, as we knew users were familiar with popular messaging features for communicating like group texting or emailing.
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We worked in collaboration to brainstorm different layouts, which would then determine the user flow. We had to decide whether we should continue using the current design layout or create a new one.
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Once we decided ​on the layout we created a list of the features we wanted to include.
Prototype
I created the prototype through Photoshop.
Tools: Photoshop
Once we listed all the feature to include, I began prototyping through Photoshop. Since we wanted to add a full list of functions to the product, creating a clean design helps the user see all functions available.
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Prototype Development
I collaborated with the Creative Director with testing the interactive prototype.
Tools used: Trello
We came across multiple issues with the first interactive prototype: the flow was confusing, functions were everywhere, too many dropdown menus, actions were not intuitive. ​​The prototype included all the new features we listed, but it was not the most efficient design.
I did research on the most popular messaging system. From there, I developed a second prototype. This helped inspire a clean aesthetic with a combination of interfaces used on the current platform along with new intuitive interactions.
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Since this had multiple functions, we took this project in stages for the developer. Once the developer launched a function, we tested the usability and flow. Once all the functions were launched for testing, we created a grand list of scenarios to test.
Previous Messaging Feature
The previous messaging feature was very simple and accomplished the basic messaging.
This design was created by a previous designer. The design worked when the platform was still new to the users. Once the platform started to get more users, the users started demanding more up-to-date functions that the product could not perform.
New Product Launch
Once the new messaging feature was launched, I created a video tutorial for the platform's Tutorial Page.
Tools used: Photoshop, Premiere Pro
It was time to add a new resource on the Tutorial Page. I was responsible for writing the copy, creating the cover photo in Photoshop, and creating the video in Premiere Pro.​