CHECK-IN FEATURE
Role: Product Design Lead
The Challenge: Users came across the issue that their clients would show up to their class without booking online. The users did not have the accessibility to add and check-in their clients or take card payment onsite.
Resolution: Create a feature where users can check-in current clients, new clients, and walk-in clients while taking payment onsite.
ABOUT THE COMPANY: GO SESH is a SaaS booking platform designed to empower entrepreneurial trainers to host classes anywhere in the world. The platform provides custom features to grow trainer's and teacher's personal businesses. I learned to wear many hats with this opportunity - starting with Content Creative & Marketing, to personal client relations as an Account Manager, to growing as the Product Designer for the platform.
User Flow
I developed the user flow for the team to review.
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Tools: Google drawings
While I was communicating with the users, I started getting feedback asking how they could manually check-in new and returning clients while accepting payment onsite. I conducted a questionnaire to better understand their issues, their "perfect" feature, and the range of information that will be collected and how/where the product will be used.
I developed a user flow for multiple scenarios, cash or card payment, saving the card-on-file, applying promotional codes, and confirming with a sent payment receipt to client's email.
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Once the user flow was developed, I presented it to the team for review. We decided to create the product in simplified stages.
Wireframe + Prototype
I created the prototype through Photoshop.
Tools: Photoshop
Once the user flow was confirmed, I began designing the prototype through Photoshop. During the wireframing process, I always considered current user interactions on the platform. Structuring a consistent layout, visible call-to-action buttons, and ​spacing were very important characteristics to designing this product. The consistent layout allows the user to develop muscle memory which leads to efficiency. Visible call-to-action buttons are determined by color. Spacing between buttons and information fields creates a desktop-friendly and mobile-friendlier design.
The desktop prototype was developed to translate easily from desktop to mobile or tablet. ​
Interactive Prototype
I brought the desktop prototype to life with InVision.
Tools: InVision, Trello
I built the prototype in InVision for the team to review. I collaborated with the Creative Director and software developer to gain feedback for feature edits.
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Once the prototype was developed, we tested on desktop and mobile and added any errors to Trello. Contributing clear and concise problem/solution tasks for the software developer to follow allowed us to launch the product live on the site.
Product Launch
Once the Check-In feature was live on the site, I created a video tutorial for the platform's Tutorial Page.
Tools used: Photoshop, Premiere Pro
​It was time to add a new resource on the Tutorial Page. I was responsible for writing the copy, creating the cover photo in Photoshop, and creating the video in Premiere Pro.​